BIG HOUSE strives to provide you with the best product and after-sale service, all emails will be replied within 24 hours, 30 days money back guarantee, 90 days replacement warranty and lifetime technical support are available. Please email us directly if there is any question.

Bighouse complies with US policy requiring product warranty.

For warranty please contact support@bighouseled.com, please attach your order email confirmation and title the email with Warranty + family name!


Thank you for your interest in the products and services of Bighouse!

This Limited Warranty applies to physical goods, and only for physical goods, purchased from Bighouse.

What does this limited warranty cover?

This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period.

During the Warranty Period, Bighouse will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.

What will we do to correct problems?

Bighouse will either repair the product at no charge, using new or refurbished replacement parts.

How long does the coverage last?

The Warranty Period for Physical Goods purchased from Luxon is 365 days from the date of purchase.

A replacement Physical Good or part assumes the remaining warranty of the original Physical Good or 365 days from the date of replacement or repair, whichever is longer.

Shipping your Bighouse Light

Due to costs, if you wish to claim your warranty, shipping costs must be covered by the customer. Once received Bighouse will inspect your product for malfunction.

What does this limited warranty not cover?

This Limited Warranty does not cover any problem that is caused by:

– conditions, malfunctions or damage not resulting from defects in material or workmanship

What do you have to do?

To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you. Please email support@bighouseled.com and include Warranty and your family name in the email title.